FEATURES
| How To Tactfully Deal With Drunk Customers |
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STOP serving them immediately. If the customer has wandered in from another bar or restaurant, you can refuse to serve them. They may claim you are acting illegally, you’re not. You’re acting responsibly. Offer the customer some coffee and some food, as an alternative to a drink. Call a cab or another ride home for the customer. Do not let them drive! If a customer becomes belligerent or angry, escort them outside of the facility and call the police who can look after the customer until they are safe and sober. TIPS (Training for Intervention Procedures) is a program that teaches hospitality staff about the responsible sale of alcohol. It gives advice on how to identify if someone has had too much to drink and how to deal with them effectively. Visit the TIPS website for more information on training your staff. |




